Help & FAQ


• What is the difference between an activated bear and a gift bear?

• Are lullabies included with a Cuddlebear?

• How much music can I store on my Cuddlebear?

• Where is my soundtrack stored?

• How many people can I invite to collaborate on my child's soundtrack?

• Do I need to make a new account for each soundtrack?

• How do I clean my Cuddlebear?

• How do I know that shopping on the Cuddletunes website is secure?
The Li-bear-ian's Instructions

At the heart of Cuddletunes is something called a Soundtrack. A Soundtrack is a special playlist of MP3 sound files known as tracks. Each Soundtrack is specific to a particular child, and it always plays in the sequence specified. The Soundtrack is securely stored on the Internet on Cuddletunes servers so that authorized adults can access it from anywhere in the world to make new recordings and upload more music.

You can enjoy a Cuddletunes soundtrack three ways:
1. Buy a Cuddletunes bear and download the soundtrack to the bear
2. Buy just the soundtrack and download it to another MP3 player to play it
3. Play the soundtrack right from the Cuddletunes web site through your computer's speakers

Read more | Watch our Video





What's the difference between an activated bear and a gift bear?

An activated bear is preloaded with a personalized soundtrack created by you. As the soundtrack owner, you will have control over any changes to the soundtrack, such as new songs and messages. Activated bears are primarily purchased by parents or grandparents for their own children/grandchildren.

A gift bear is preloaded with non-personalized lullabies and includes an activation code. The activation code allows the recipient to create a personalized soundtrack for the bear online and to act as the soundtrack owner, controlling any changes or additions. Gift bears are usually purchased for other people's children and occasions such as baby showers.


Are lullabies included with a Cuddletunes bear?

Yes! Each bear is preloaded with the same lullabies that are available to purchase as MP3 downloads.


How much music can I store on my Cuddletunes bear?

Cuddletunes Bears have 1 GB of storage, which is enough space for approximately 250 songs of average length (3-4 minutes).


Where is my soundtrack stored?

We store your soundtrack on our secure servers so that it can be accessed or updated anytime from anywhere.


How many people can I invite to collaborate on my child's soundtrack?

You can invite as many as you like, there is no limit. Each person you invite will be able to create their own Cuddletunes account and will then have access to the soundtrack you invited them into. They can record songs, stories, prayers, or messages from anywhere, anytime. Then you download their recordings to the bear through your home computer (PC or Mac). Our simple web site makes it super easy!


Do I need to make a new account for each soundtrack?

No, one user account can control unlimited soundtracks. Soundtracks can include downloaded music, personal messages and songs, book readings and bedtime stories. Each person who will access a soundtrack can open their own account, and they all can access the same soundtrack (if the soundtrack owner invites them to).


How do I clean my Cuddletunes bear?

Since your bear contains electronic components, it is important that you never get it completely wet. However, you may spot clean surface blemishes with a cloth lightly dampened with water. Just be careful not to use too much as it will soak through and may cause problems with future use.


How do I know that shopping on the Cuddletunes website is secure?

For your security, we use the industry-standard Secure Socket Layer technology to ensure that your information is protected. All data travelling to and from the site is encrypted to prevent compromise. This is the same technology used by your bank and by major shopping sites like Amazon.